Privacy Policy

This Privacy Policy applies to the www.dreamgifts.in

www.dreamgifts.in (or www.dreamgifts.co.in) recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://www.dreamgifts.in (or www.dreamgifts.co.in) and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

www.dreamgifts.in (or www.dreamgifts.co.in) is a property of K.P. Creatives, an Indian Sole Proprietorship firm, having its office at Flat-9, Shri Hari Apartment, B/h Express Hotel, Opp. Century Wheels, Alkapuri, Vadodara – 390 007, Gujarat, India.

Information we collect

Contact information. We might collect your name, company name, email, mobile number, phone number, street, city, state, pin code, country, comments, messages, product preferences and IP address.

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews or media uploaded by you like photos, if you choose to leave them.

Payment and billing information. We might collect your billing name, billing address and payment method when you buy a product/service. We NEVER collect your credit/debit card number or credit card/debit expiry date or other details pertaining to your credit/debit card or your any other detail related to your payment methods like wallets, net banking, etc. on our website. Credit/Debit Card/Wallets/Net Banking information or any will be obtained and processed by our online payment partner RazorPay. We accept payments through RazorPay. When processing payments, some of your data will be passed to RazorPay, including information required to process or support the payment, such as the purchase total and billing information.

Information you post. We collect information you post in a public space on our website or on a third-party social media/blogging site or any other public space.

Demographic information. We may collect demographic information about you, products/services you like, products/services you intend to buy/use, products/services you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways:

We collect information directly from you. We collect information directly from you when you book appointments or buy products or services from our website. We also collect information if you post a comment on our websites or ask us a question through phone or email or upload media like photos.

We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies, Facebook pixels, etc. for collecting information about your usage of our website.

We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address and any other information authorised by you.

Use of your personal information:

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your purchase of a product/services or an appointment.

We use information to improve our products and services. We might use your information to customize your experience with us or your order. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products/services better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products/services. These might be our own offers or products, or third-party offers or products we think you might find interesting. Alternatively, for example, if you buy products/services from us we’ll enroll you in our newsletter.

We use information to send you transactional communications. We might send you emails or SMS about your account or a product/service purchase or an appointment booked.

We use information as otherwise permitted by law.

Sharing of information with third-parties:

We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors or product/service value addition partners or shipping partners or analytics services or third party embeds. Some vendors may be located outside of India.

We will share information with the value addition partners. We share your information with value addition partners and other parties responsible for fulfilling the purchase/service obligation. The value addition partners and other parties may use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Alternatively, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Email Opt-Out:

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email support@dreamgifts.in. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third party sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Kamal Dawani

Flat-9, Shri Hari Apartment, B/h Expess Hotel, Alkapuri,

Vadodara – 390 007

Phone: +91-79905 28572

Email: support@dreamgifts.in

If you have any questions about this Policy or other privacy concerns, you can also email us at support@dreamgifts.in

Updates to this policy

This Privacy Policy was last updated on 01.03.2019. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. Venue for all disputes arising out of or relating to this privacy policy shall be in the courts situated in Vadodara, Gujarat, India only.